SHOP4 // REFUND & RETURNS

This Return & Refund Policy applies to all purchases made through Shop4Creative.com, in person, or through any other order channel with SHOP4 LLC (“SHOP4,” “we,” “us,” or “our”). By placing an order, the customer (“Customer” or “you”) acknowledges and agrees to the terms below.

1. Custom and Made-to-Order Goods

SHOP4 specializes in screen-printed apparel and other customized goods produced to each customer’s specifications, including garment selection, print placement, artwork, and quantity. Once an order enters production, SHOP4 has committed labor, equipment time, and materials — including blank garments purchased specifically for that order — that cannot be resold or repurposed for another customer.

For this reason, custom and made-to-order items are not eligible for return, exchange, or refund based on buyer’s remorse, sizing preference, color preference, or similar reasons once production has begun. Orders may be canceled for a full refund only if canceled before production begins (see Section 5).

2. Our Correction-First Policy

If a Customer believes a completed order has a legitimate production defect, SHOP4’s remedy process is as follows, in order:

1. Report the issue within 7 days of receipt, with photos and a description of the concern (see Section 4).
2. SHOP4 will inspect the item(s) and determine whether the issue resulted from a production error on our part.
3. If a production error is confirmed, SHOP4 will correct the issue at no cost to the Customer — through reprinting, re-curing, re-pressing, or replacement of the affected item(s), using new materials where necessary.
4. A refund will only be considered if SHOP4 is unable to correct a confirmed production defect after a reasonable opportunity to do so, and will be limited to the portion of the order actually affected — not the full order value.

This correction-first approach reflects the substantial labor and material cost involved in producing custom goods and gives SHOP4 a fair opportunity to make it right before any refund is considered.

3. What Is Not Covered

The following are not considered production defects and are not eligible for correction or refund:

• Normal wear and tear
• Failure to follow provided care instructions (for plastisol and similar screen-printed inks, this generally means standard machine or hand washing, not deliberate stress-testing)
• Alterations, modifications, or attempted repairs made by anyone other than SHOP4
• Minor variations in color, placement, or texture inherent to the screen-printing or DTF process
• Issues not reported within the timeframe in Section 4
• Damage caused by the Customer or any third party after delivery or during inspection, including stretching, pulling, or applying force to a printed item beyond what normal wear, washing, or handling involves

Any inspection or testing of an item — by the Customer, a representative, or any third party — must be limited to what is reasonably necessary to assess a claimed issue and consistent with normal handling. Damage resulting from excessive force, stress-testing, or any other conduct beyond normal use during such inspection voids any related claim and is the Customer’s sole responsibility. SHOP4 reserves the right to document any inspection, including by photo or video, for the protection of both parties.

4. Reporting a Concern

To report a potential production defect, contact SHOP4 at [email/phone] within 7 days of receiving your order. Please include your order number, a description of the issue, and clear photos. SHOP4 will respond within [2–3] business days to arrange inspection and, if applicable, correction.

5. Order Cancellation

Orders may be canceled for a full refund only if canceled before production begins (before printing, garment procurement specific to the order, or setup work has started). Once production begins, the order is no longer eligible for cancellation-based refund, though the correction process in Section 2 remains available for confirmed production defects.

6. Non-Custom Merchandise

[Include only if applicable] Unpersonalized, in-stock merchandise purchased without customization may be returned unused and in original condition within [X] days of purchase for a refund or exchange, at SHOP4’s discretion.

7. Chargebacks and Payment Disputes

SHOP4 asks that Customers contact us directly to resolve any quality concern before initiating a chargeback or dispute with their card issuer or bank. SHOP4 will make commercially reasonable efforts to resolve legitimate concerns through the correction process above. Initiating a chargeback for an issue that has already been remedied by SHOP4, or for damage caused by the Customer, is a violation of this policy, and SHOP4 reserves the right to contest such disputes using all available evidence, including photographic and video documentation, communications, and production records.

8. Notice Under California Civil Code Section 1723

In accordance with California Civil Code Section 1723, this policy is conspicuously displayed at checkout on Shop4Creative.com and referenced on all invoices and order confirmations. By completing a purchase, the Customer acknowledges having had the opportunity to review this policy before completing their order.

9. Changes to This Policy

SHOP4 may update this policy at any time. The version in effect at the time an order is placed governs that order.

Contact Us

SHOP4 LLC // hi@shop4creative.com // 213 245 5613